Refund Policy

We do not take returns. To be eligible for a refund, we require a receipt or proof of purchase in the form of an order number and your order must have not been fulfilled, shipped or delivered per carrier tracking info.

If your Mētan is scratched or damaged, you may be eligible for a replacement. We offer replacements for damaged Mētan tag with photo proof within 48 hours of delivery. In the case that a Mētan tag does not adhere well to a case or phone, you may be eligible for a replacement, not a refund.

If you are having trouble activating your Mētan tag to compatible phones and you would like to request a replacement, please contact our team at inquiry@metanapp.com. Typically, all issues can be resolved with some helpful tips from the team!

If you have successfully activated your Mētan tag and are experiencing issues popping to a compatible device after you've contacted support, you may be eligible for a refund. Once approved for a refund, we will send you an email notifying you that we have refunded your purchase. Your refund will then be processed, and a credit will automatically be applied to your credit card or original method of payment, within 2-4 days.

If your Mētan tag loses its adhesive within the first 30 days of your order being marked as delivered, you are eligible for a free replacement.

Only regular priced items may be refunded (if applicable), unfortunately sale items cannot be refunded.

We do not accept exchanges.

We do not accept returns, so no shipping info is required.

For questions about this Refund Policy or to request a replacement, please contact us at:

Email: inquiry@metanapp.com